Refund, Return & Warranty Policy
We will make the process as simple as it is, as quick as possible and bring the best experience warranty ever to our customer. Here is our breakdown warranty policy for different categories' product lines. The following descriptions will use an alphabet(A, B, C, D, E, F, G, H) instead of full title:
- A:Repair Parts components;
- B:Batteries;
- C:Service Pack Parts;
- D:Tools and supplies;
- E:Board Component;
- F:Pre-Owned (Second Hand)Devices
- G:Accessories
- H:Repair service (click here to check the policy)
- 12-Month Warranty
- 30-Day Warranty
- Non-Warranty
- 12-Month Warranty
- 12-Month Warranty
What's our return policy for the category of A/B/C?
We do not normally give refunds or exchanges if you:
- Physical damaged sights found, or damage, lost in transit when the customer sends the product back to us for warranty or return.
- Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
- No proof of purchase is provided.
How can I be eligible for Refund,Return,Warranty Claim for the category of A/B/C?
- Click here to request/submit Refund,Return,Warranty Claim;
- Free Return label (standard parcel post 3-5 business days)will be offered once RMA(Return merchandise authorization)approved; Your RMA may be rejected if your RMA claim contains accessories(For example:USB cables,case cover,screen protectors..etc).Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
- Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list. Please describe as detail as you can for the faulty reason,it may cause delay if we don't receive clear description or notes for your warranty return.
- Processing time is 1-3 business day (Delivery time is not counted);
- The final warranty claim result will be to send out by e-mail and a text message notice.Please response back to us as soon as possible to avoid any delay;
How do I receive my Refund,Replacement or store credit
Standard warranty can be claim as Replacement,Store Credit,Refund as your choice.
The relevant team will process the results,once our warranty team receive the confirmation of your RMA.
- In terms of your RMA created with request of replacement,we will send the replacement out at our cost.The replacement items also can be combined with your online order as request;
- The refund will be credit back based on the current selling price or the purchase price,whichever is lower;
- Store credit cannot be redeemed for cash;
- Store credit is not transferable and refundable;
- Store credit can only be used online orders;
- crazyparts.com.au reserves the right to change the terms and condition of store credit program without further notice.
- OVER 6 MONTHS(From the date of your purchase)
- If it is the quality problem of the product itself, you would get the replacement or maintenance service, there is no refund or store credit available.
- This maintenance service does not include the cost of replacing hardware in the process.
- The daily consumption and wear of hardware are not within the scope of maintenance. Any physical damage, liquid damage, abuse, misuse, modification, or serving by any company other than Crazy Parts will void all warranties provided.
- For any of the products from Crazy Parts over 6 months, it cannot be accepted by express warranty claim.
Manufacturer's warranty
We are not authorized to manage warranty for some items in the category of A/ B/ C.
After checking by Crazy Parts, once the manufacturer's warranties program is executed, the product will be sent to the screen manufacturer's service center, and the inspection process of the manufacturer will be needed to determine whether the problem is caused by the product itself, the inspection report is attached. If the problem is the product itself, the manufacturer will perform the corresponding duties, otherwise the product will not be guaranteed any warranty services.
This process requires at least 30 business days.
Warranty Rejected Items Policy
In the event of a warranty items being denied, the company will retain records of the rejected items for a period of one month, commencing from the date of submission of the warranty report. Customers who wish to reclaim rejected items must contact the company's customer service or warranty department within one month of receiving the warranty report. After the expiration of this period, the company reserves the right to dispose of or handle the rejected items at its discretion, and no further claims will be entertained. It is the customer's responsibility to initiate contact within the specified timeframe to facilitate the return or resolution process.
What is our return policy for the Tools and supplies.
All of the tools and supplies that we carry come with a 30-day warranty (unless otherwise specified). If there are manufacturing defects or problems with the tools/supplies that are identified within 30 days of purchase, the product can be returned back to us and it will be covered under warranty. Physical damage is not covered under warranty.
20% Restocking fee will be applied with unpacked, opened, used, has scratches, smudges, or any other signs of wear and tear other than damage within the warranty period. And a store credit will be applied with 20% penalties/restocking fee.
How to claim warranty for Tools and supplies:
- 1, Contact our customer support team to confirm the issue by sending us email or call us;
- 2, Follow the instructions from our customer support team to diagnose the functionalities;
- 3, Confirmed the faults/issue with our customer support team;
- 4, Wait for the return approval to get the return label;
- 5, Sending the faulty tools/supplies with secure condition back with instruction;
- 6, Crazy Parts' warranty team member will contact you again once the return arrived and diagnosed with the same faults;
- 7, Crazy Parts will repair the tools/supplies, or offering a store credit if the tools/supplies are non-repairable;
- 8, Crazy Parts will send the fixed tools/supplies back to you, or store credit will be applied at your online account.
Please be noted that Crazy Parts will reject your returns if the tools/supplies are returned back without any notice. Always to contact us for the problem diagnose before return it back.
What's our return policy for the category of E?
Board component has no warranty from the purchase date. IC is NO REFUND, NO EXCHANGE, NO REPLACEMENT product.
Category (A/B/C/D/F/G/H) with a condition of NO return acceptance. To refer to the corresponding section for more details or instructions on how to proceed.
What's our return policy for the category of F?
Category F includes pre-owned/refurbished devices. Our warranty coverage is as follows:
- Battery Health Over 80% or 100% Grading A, B+, and B with 1-year warranty;
Grading C with 90-day warranty. - Battery Health Under 80% Grading A, B+, B and C with 14-day warranty.
- Change-of-mind returns must be made within 15 days of purchase for store credit.
Warranty Return Guidelines
Before returning a device under warranty, please ensure the following:
- Remove all personal data (including passcodes, iCloud, and Google account information).
- Stop using the faulty item to prevent further damage.
- Pack the device securely to avoid additional damage during transit. To initiate a return:
- Contact our customer support team to confirm the issue before returning the device. Unauthorized returns may not be accepted.
- Submit an RMA request through our website. We will review your request within 24 hours. If approved, we will provide a prepaid return label. You may also drop off the device at our Sydney or Melbourne front desk (RMA number required).
- Inspect the received goods upon arrival. Any transit damage must be reported within 3 business days. Failure to do so may result in a denied warranty claim. If significant damage is noticed upon delivery, please refuse the package and contact our support team immediately.
Warranty Exclusions
Crazy Parts does not accept returns or provide warranty coverage for:
- Devices with physical damage, including cracked front/back glass/liquid damage.
- Devices that have been opened, modified, or had parts/motherboard IC replaced by a third party.
- Devices returned outside the warranty period.
- International returns - Customers are responsible for return shipping costs, including any applicable customs duties. Crazy Parts does not provide prepaid return labels for international returns.
1. If a returned item falls outside our warranty terms (e.g., unauthorized modifications, physical damage, or expired warranty), Crazy Parts reserves the right to charge a diagnostic fee. Customers will be informed of any applicable charges before proceeding.
2. For out-of-warranty devices, Crazy Parts may offer a paid repair service. Customers can request a repair quote via our website or contact our support team for details.
3. Crazy Parts is not responsible for any data loss during the warranty or repair process. Customers must back up and remove all personal data before returning the device.
Replacement & Refund Process
- Warranty inspections take 1-3 business days.
- If the returned product is covered under warranty, a store credit will be issued based on the current selling price or purchase price, whichever is lower.
- If eligible, you may request a replacement instead of a refund (subject to stock availability).
- Change-of-mind returns must be returned within 15 days of purchase, a store credit will be issue on the current selling price or purchase price, whichever is lower.
- All shipping & insurance fees are non-refundable.
- Only devices purchased directly from Crazy Parts are eligible for RMA credit or exchange.
Crazy Parts reserves the right to make final decisions on warranty claims based on our assessment of returned products.
What's our return policy for the category of G?
We do not normally give refunds or exchanges if you:
- Physical damaged sights found. Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
- Any goods damaged or lost in transit when the customer sends the product back to us for warranty or return.
- Used case / film • Once the In-ear on-ear headphones packaging has been opened due to hygiene reasons.
- No proof of purchase is provided.
- Accessories sold under “Clearance” condition is not accept any reason of return.
How can I be eligible for Refund, Return, Warranty Claim for the category of G?
- Click here to request/submit Refund, Return, Warranty Claim;
- All products must be returned to crazy parts before a refund or a exchange is issued;
- The customer may be responsible for any and all charges associated with returning the goods to Crazyparts.com.au except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
- Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list. Please describe as detail as you can for the faulty reason, it may cause delay if we don't receive clear description or notes for your warranty return.
- Processing time is 1-3 business day (Delivery time is not counted);
- The final warranty claim result will be send out by e-mail and a text message notice. Please response back to us as soon as possible to avoid any delay;
How do I receive my Refund, Replacement or store credit ?
Standard warranty can be claim as Replacement, Store Credit, Refund as your choice.
The relevant team will process the results, once our warranty team receive the confirmation of your RMA.
- In term of your RMA created with request of replacement, we will send the replacement out at our cost. The replacement items also can be combined with your online order as request;
- The refund will be credit back based on the current selling price or the purchase price, whichever is lower;
- For bundle faulty products, warranty will based on bundle price;
- If you require any assistance with returning bundle deal items/headphones/all any other accessories, please contact 1300 271 188.
12-Month Warranty
CONDITION 1: Unused & Unopened, packaging in good condition (product not faulty) / Changing mind
- 0~3 MONTHS
All items are 100% of full Refund/ Exchange/ Store credit.
- 3-6 MONTHS
All items are 90% of full Refund/ Exchange/ Store credit.
- 6-12 MONTHS
All items are 80% of full Refund/Store credit, Exchange can not accepted.
CONDITION 2: Faulty Products or wrong items with packaging in any condition or packaging discarded
| Period/Choices | 0-3 Months | 3-6 Months | 6-12 Months | |||
| Categories | Refund/credit | Exchange | Refund/credit | Exchange | Refund/credit | Exchange |
| Case/ film | 100% | ✔ | 90% | ✔ | 80% | ✘ |
| Cable | 100% | ✔ | 100% | ✔ | 90% | ✘ |
| Adapter | 100% | ✔ | 100% | ✔ | ✘ | ✔ |
| Wireless Charger | 100% | ✔ | 100% | ✔ | ✘ | ✔ |
| Power bank | 100% | ✔ | ✘ | ✔ | ✘ | ✔ |
| Audio | 100% | ✔ | ✘ | ✔ | ✘ | ✔ |
| HUB | 100% | ✔ | ✘ | ✔ | ✘ | ✔ |
| Car Accessories | 100% | ✔ | ✘ | ✔ | ✘ | ✔ |
| Other Appliance | 100% | ✔ | ✘ | ✔ | ✘ | ✔ |
Q & A
Q: Do you accept products from other suppliers?
No, only devices purchased directly from a Crazy Parts account are eligible for RMA credit or exchange. Items purchased elsewhere are not eligible for return.
Q: Do I need to pay for return postage if the device has physical damage?
Yes, you are responsible for the return shipping costs. However, please note that returns with physical damage may be declined, as they do not fall under warranty coverage.
Q: If I drop off a warranty item at reception, can it be processed immediately?
No, all return devices must undergo an inspection process, which takes 1-3 business days.
Q: When can I apply for a faulty product claim?
You can submit a warranty claim anytime through our website. However, please ensure that the item is still within the warranty period before submitting a claim. For more details, please refer to the warranty terms and conditions above.
Q: Will my phone be shipped together with other parts using the shipping method I selected at checkout?
Yes, we will combine your order and ship all items together at no extra charge. However, if the selected courier does not allow certain items, such as StarTrack Overnight Service prohibiting Dangerous Goods, we will switch to an equivalent courier service without prior notice.
Q: Can I request a partial refund instead of returning the device for an exchange or full refund?
Yes, a partial refund may be approved in certain cases, such as:
- The item not matching the described grade
- Receiving the wrong item
- Identifying a functional defect that you can repair yourself
Partial refunds are subject to prior approval from our warranty/sales department.
Q: If I place a quote order but do not make the payment, will it be cancelled?
Yes, we will hold the quote order for 3 business days. If payment is not made within this period, the order will be automatically cancelled. If you still wish to proceed, you will need to submit a new quote request.